EquiP has designed a Customer Service Level Review programme that will provide councillors, chairs and mayors with an external health check to examine whether their council is operating to standards of best practice in critical areas of activity and whether opportunities for development and improvement are being fully realised.
A key part of the offering is to assess current areas of customer-facing activity to identify strengths and support continuous improvement processes.
Working with proven principles, processes and methods, EquiP has commissioned best of breed experts to assess how well you are serving your internal and external stakeholders in areas such as:
Once complete, our Customer Service Level Review will provide:
EquiP flexibly provides the tools for councils to understand and assess areas of activity on a bespoke basis, meeting your unique needs and context.
EquiP has carefully selected a team of experts with the proven know-how to skillfully engage with your council team to assess current activity and identify areas for improvement.
EquiP is launching the Customer Service Level Review programme, which results in positive messages for council staff and genuine opportunities for improvements both for internally and externally facing council activity.
The service provides full value in assisting in the implementation of best practice to deliver real results in:
The offering can link to the wider EquiP package to embed a culture of continuous improvement led from both council and the leadership team.
Key cross-team learning and development opportunities can be created for staff which will ensure council-wide support as the learning culture of improvement gets driven from the top to ensure success.
Please contact the EquiP team for further information on 04 924 1200 or email firstname.lastname@example.org
Service Level Review - with Dr Steven Finlay