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Wairoa DC Group Manager

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Lake Waikaremoana

Lake Waikaremoana

Group Manager Information and Customer Experience – Wairoa District Council

  • Provide exceptional customer experience and foster innovation
  • Key leadership role leading Council’s corporate services to deliver on the community’s vision
  • Role model, values-based leadership that strengthens tikanga Māori

The Wairoa District is continuing its journey of transformation. From the launch of Rocket Lab, to the district’s renowned internship programme, combined with the deep cultural elements that Wairoa is built upon, this is an exciting opportunity to support a new CEO who has energy and vision.

The Wairoa District Council is seeking a truly customer focused ‘Group Manager Information and Customer Experience’ to lead the corporate services teams and provide inspirational leadership to the organisation as the customers’ champion.

You will be passionate about serving your community, with a deep understanding of your customers’ needs. You will act as the council’s customer champion by shaping and developing innovative strategies that continuously improve the customer experience.

As the Group Manager, you will report directly to the CEO, with responsibility for community support, strategic planning, human resources, and corporate functions

You will be in charge of developing organisational culture and capability across the organisation, role modeling exceptional customer services, fostering innovation, and empowering your team to deliver on the council’s vision.

You will have an affinity with iwi, an appreciation of the cultural elements of the Wairoa District, and present a values-based leadership style that fosters positive can-do attitudes and strengthens tikanga Māori.

You may have previous experience in the local government sector, although more importantly, you will have a proven track record of success in a senior management role gained in the public or private sector leading high performing teams.

For more information please go to lgnz.co.nz. To apply, please email your comprehensive CV, a covering letter highlighting your motivation for applying, and your response to the key result areas to applications@lgnz.co.nz

Click here to view the job description

For a confidential discussion, please contact Scott Necklen on 029 924 1210.

Mahia Peninsula Panorama

Mahia Peninsula

Statement of Privacy:

Any personal information provided as part of your application may be shared with relevant agent/s and staff, as well as any elected member and employee of the Wairoa District Council involved in the recruitment process.  This information is only provided for the sole purpose of undertaking this recruitment assignment.

We do not provide or sell your personal information to other organisations.

On completion of this assignment, we may retain personal information for future consideration of similar roles. We will seek your permission prior to submitting any personal information to other potential employers.

We take all reasonable steps to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. We also take measures to delete your personal information when it is no longer required for the purpose for which it was collected. 

Date updated: 18 June 2018