Business Consultant – Customer Service Focus

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Business Consultant – Customer Service Focus

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Are you dynamic and enthusiastic with a passion for developing customer focused solutions for complex business problems?

Can you bring a fresh creative approach to the way we do things and the way our clients do things?

Are you looking for your next step and would like to add value to an organisation that is committed to continuously challenging and leading the way we deliver client services?

EquiP LP is Local Government New Zealand’s (LGNZ) commercial Centre of Excellence.  We aim to transform the local government sector by assisting LGNZ members to deliver greater value to ratepayers through collaborative sharing of best practice, professional leadership, development and enhancing organisational performance and governance.

We are looking for a commercially savvy, customer focused and innovative Consultant to manage a range of client projects across a range of business areas, including executive performance, leadership development, organisational and functional reviews and performance.

You will take ownership of the delivery of a number of consultancy services, have the opportunity to play a key role in developing our future service offerings, and create additional value from our current programmes. You will work with the rest of the business to develop new offerings and streamline our operations while ensuring we continue to exceed client expectations.

Key responsibilities include working with external associates and senior consultants in the delivery of client projects; project managing our executive performance contracts, CEO recruitment, service level and organisational reviews, leadership development and organisational engagement.

You will develop highly productive and positive relationships with an array of key stakeholders, business partners and of course Tier One and Mayoral level clients. You will be integral to our business development activity, developing targeted marketing activities, managing the commercials and related budgets, commissioning and monitoring associates and reporting on business objectives.

To succeed in this role candidates must have:

  • well developed organisational and project management skills with demonstrated abilities to prioritise and schedule work to meet deadlines
  • excellent written and oral communication and highly developed interpersonal skills
  • confidence and experience networking across a broad range of stakeholder groups
  • experience working across and integrating business functions
  • we will consider applicants from a broad range of backgrounds, including a service delivery background in professional services, marketing, project management in social services, or general experience in business management and operations   
  • knowledge of the local government sector would be an advantage but is not necessary; however you must have the ability to work with clients from complex, politically sensitive and multifaceted environments.

Applications and enquiries can be directed to Dr Steven Finlay, EquiP Business Solutions Manager, 022 592 4124, applications@lgnz.co.nz. Applications close at 5pm on Monday 11 September 2017. 

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Statement of Privacy:

Any personal information provided as part of your application may be shared with relevant agent/s and staff, as well as any employee of LGNZ involved in the recruitment process.  This information is only provided for the sole purpose of undertaking this recruitment assignment.

We do not provide or sell your personal information to other organisations.

On completion of this assignment we may retain personal information for future consideration of similar roles. We will seek your permission prior to submitting any personal information to other potential employers.

We take all reasonable steps to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. We also take measures to delete your personal information when it is no longer required for the purpose for which it was collected. 

Date updated: 1 September 2017