The programme is underpinned by significant research commissioned by LGNZ, including the New Zealand Local Government Survey of over 3,000 citizens and businesses. This provided important country-wide insights into New Zealanders’ perceptions of local government.
The Survey was established in 2014 to measure the ongoing reputation and performance of the local government sector. It measures awareness of local government and its services, satisfaction with services, performance of local government and areas where local businesses and the public think local government performance can improve.
The sum total of all these performance areas culminates in a Reputation Index that will be tracked on a regular basis.
To read the 2017 New Zealand Local Government Survey report click here.
To read the 2014 New Zealand Local Government Survey report click here.
Click here for questions and answers on the survey.
The next New Zealand Local Government Survey will be undertaken in mid 2020.