Latest news

New CouncilMARK™ reports show councils are on track to improve performance

October 31, 2018

The latest reports of local government excellence programme CouncilMARK™ have been released today for Central Hawke’s Bay District Council and Tararua District Council.

CouncilMARK™ Independent Assessment Board releases latest council reports

August 28, 2018

The Independent Assessment Board which oversees the local government excellence programme CouncilMARK™ has released today the reports of council assessments and ratings for Environment Canterbury and Upper Hutt City Council.

Mackenzie District Council receives B CouncilMARK™ rating

May 28, 2018

Communities are being served well by the Mackenzie District Council, a report completed under the local government excellence programme CouncilMARK™ shows.

How it works, information about councils

CouncilMARK™ is a measure for better community value and is New Zealand’s local government excellence programme

The CouncilMARK™ programme is designed to improve the public's knowledge of the work councils are doing in their communities and to support individual councils further improve the service and value they provide. The programme incorporates an independent assessment system that assesses how councils are performing and the work they're undertaking to grow the value they deliver.  Councils receive an overall performance rating from an Independent Assessment Board and commentary on their performance. 

Click here to view the assessment reports.

Four Programme Priorities

The programme encourages a culture of continuous improvement and assists councils to further engage with their communities on the issues that matter locally.

A cycle of continuous improvement

CouncilMARK™ is cycle of continuous improvement. Councils and communities share information and input into decisions that over time will lead to more collaborative plans, actions and achievements.

The programme rewards councils who actively involved their communities in information and decisions. As such, maintaining a customer-focus becomes embedded in council objectives and culture. Councils will be offered tools, services, best practice, shared experiences and other assistance to help them fully transform to a more customer-focused organisation, with improved performance and outcomes.

A robust performance assessment framework

The CouncilMARK™ programme incorporates a set of performance measurement principles, an over-arching performance assessment framework and a set of underlying performance indicators that will guide the team of independent assessors.

Quick links

Click the links below for more information about the programme:

About the programme

Rating and grading scale

Background research

Supporting documents

Date updated: October 30, 2018 at 1:42 PM