The CouncilMARK™ programme is designed to improve the public's knowledge of the work councils are doing in their communities and to support individual councils to further improve the service and value they provide to all New Zealanders. The programme incorporates an independent assessment system that assesses how councils are performing and the work they're undertaking to grow the value they deliver. Councils receive an overall performance rating from a team of independent assessors and commentary on their performance.
The programme encourages a culture of continuous improvement and assists councils to further engage with their communities on the issues that matter locally.
CouncilMARK™ is cycle of continuous improvement. Councils and communities share information and input into decisions that over time will lead to more united plans, actions and achievements.
The programme rewards councils who actively involved their communities in information and decisions. As such, maintaining customer-focus becomes embedded in council objectives and culture. Councils will be offered tools, services, best practice, shared experiences and other assistance to help them fully transform to a more customer-focused organisation, with improved performance and outcomes.
The CouncilMARK™ programme incorporates a set of performance measurement principles, an over-arching performance assessment framework and a set of underlying performance indicators that will guide the team of independent assessors.
Click the links below for more information about the programme: